CONFLICT: GOOD OR BAD? 12/09/2011
 When the elder John D. Rockefeller was setting up the Standard Oil Company he said, "The ability to deal with people is as purchasable a commodity as sugar or coffee and I will pay more for that ability than for any other under the sun." The ability to deal with people and potential conflict is even more important today with the current pressures of our world. Being able to handle conflict in a productive way is frequently mentioned as one of the most challenging skills for managers, leaders and owners. My experience is that some of you thrive on conflict and create it wherever you go, some of you go to great lengths to avoid it, some of you will instruct others to deal with it, and some of you will let it go in the hope that the best (or toughest) man or woman wins. What's your conflict resolution style and how is it working for you? Scott Tackett CommentsAlan 12/15/2011 11:17
"Welcome debate - Not division" 01/10/2012 10:01
As I recall from Scott's MDP class, conflict was compared to an iceberg with a whole lot below the surface that left not dealt with can even take the Titanic down. I almost always will use the 24 hour cool down approach for major conflict resolution. Objectivity usually returns to both parties after a "time out." Also the other party must have a sense that I am hearing them and understanding even if I don't totally agree with them. By conceding a small area I normally will win the battle. Some times all the other party wants to hear from us is an acknowledgement that we are human too and we can work through this together. Conflict can often be resolved while maintaining control. Leave a Reply | 
Our Authors...
Chuck Violand has always had the objective of helping owners of restoration and cleaning companies improve their long-term business and personal success. The founder of Violand Management Associates, LLC Chuck brings firsthand knowledge and experience of the inner workings of a restoration and cleaning company from over 20 years of owning his own.
Scott Tackett is a facilitator, business trainer, and adjunct professor with a 32-year background in manufacturing. He holds a Bachelor’s degree in human resource management and a Master’s in organizational leadership. Scott founded VMA’s Management Development Program, which helps owners and managers meet the daily challenges of managing a business, while also addressing the challenges of individual managers.
Tim Hull has an expertise in operations. Formerly, he was branch manager and general manager at a disaster restoration company with over $6M in annual revenues. He then became national disaster-response manager at a leading $100M disaster restoration company. To those who face operational challenges in this industry, Tim brings firsthand insight, along with the systems and procedures to solve those challenges.
Tom Cline has a 28-year back-ground in sales, marketing, and operations. He is a consultant, trainer, and adjunct professor with Master’s and Bachelor’s degrees in economics and mathematics. Tom brings experience in executive coaching, job costing, sales planning and sales force development to the VMA team.
Do you have a topic you want addressed on the Violand Blog? Send us a message below:
Email:
ArchivesFebruary 2012 CategoriesAll CategoriesAll |
RSS Feed