YOU GOTTA HAVE HEART...OR DO YOU? 10/11/2011
 From the very second it begins beating until the moment it stops, the human heart works nonstop. Most people have no idea that in an average lifetime the heart beats more than two and half billion times without ever pausing to rest. It is the core of our human life. In his book The Heart of Coaching organizational consultant Thomas G. Crane wrote, "Touching people's spirits and rekindling what deeply matters to them is what the heart of coaching is all about. We do not need another book on managing people that shows us yet another technique on how to get them to do what we want them to do. People are crying out for real leadership from leaders who are open and vulnerable and real." In other words leaders who are capable, knowledgeable and proficient in their ability to influence and guide employees. Effective leadership is at the core of our organizational life. Just as with our human life it sustains us and keeps our businesses from faltering. It would be easy to dismiss all this as just more touchy-feely stuff that really doesn’t have a bearing on how effective you are as a business leader. On the other hand maybe it does. What have you found to be the case in your experience? Scott Tackett CommentsBill Yeadon 10/11/2011 06:38
Very true Scott. I think this may fall under the old saying: Chuck 10/11/2011 06:54
Yes it does, Bill. It also raises the whole conflict between "having heart" and "being soft". They're not the same. Having heart doesn not exempt one from having to make tough calls. But it does give making the tough calls more meaning. 10/14/2011 09:41
I could not agree with you more Scott! What a great post and thank you for saying it out loud:) Sometimes in this line of work we can get very busy getting the work done and forget that a huge part of that work is helping people thru tragedy. And that is really what it is regardless of how small the loss is or is not. When you have to hire strangers to come into your home and rip out your walls, flooring and move a bunch of your personal belongings around that is emotional. And add that you may be displaced out of your home for weeks or even months. AS professional restorers and cleaners we need to be trained and certified but our clients won't remember the patch on our arm they will remember the heart we put into our work. Thanks for the post Scott! Leave a Reply | 
Our Authors...
Chuck Violand has always had the objective of helping owners of restoration and cleaning companies improve their long-term business and personal success. The founder of Violand Management Associates, LLC Chuck brings firsthand knowledge and experience of the inner workings of a restoration and cleaning company from over 20 years of owning his own.
Scott Tackett is a facilitator, business trainer, and adjunct professor with a 32-year background in manufacturing. He holds a Bachelor’s degree in human resource management and a Master’s in organizational leadership. Scott founded VMA’s Management Development Program, which helps owners and managers meet the daily challenges of managing a business, while also addressing the challenges of individual managers.
Tim Hull has an expertise in operations. Formerly, he was branch manager and general manager at a disaster restoration company with over $6M in annual revenues. He then became national disaster-response manager at a leading $100M disaster restoration company. To those who face operational challenges in this industry, Tim brings firsthand insight, along with the systems and procedures to solve those challenges.
Tom Cline has a 28-year back-ground in sales, marketing, and operations. He is a consultant, trainer, and adjunct professor with Master’s and Bachelor’s degrees in economics and mathematics. Tom brings experience in executive coaching, job costing, sales planning and sales force development to the VMA team.
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