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When the elder John D. Rockefeller was setting up the Standard Oil Company he said, "The ability to deal with people is as purchasable a commodity as sugar or coffee and I will pay more for that ability than for any other under the sun."

The ability to deal with people and potential conflict is even more important today with the current pressures of our world. Being able to handle conflict in a productive way is frequently mentioned as one of the most challenging skills for managers, leaders and owners.

My experience is that some of you thrive on conflict and create it wherever you go, some of you go to great lengths to avoid it, some of you will instruct others to deal with it, and some of you will let it go in the hope that the best (or toughest) man or woman wins.

What's your conflict resolution style and how is it working for you?

 
Scott Tackett